Refund Policy
Refund and Cancellation Policy
At GNTS, we understand that plans can change. If you are unable to attend a course or workshop, please inform us in advance by emailing info@gnts.lk. Refunds and transfers are handled according to the following guidelines.
1. Scope
This policy applies to all GNTS training programs, including:
- CCNA, CCNP, CCIE
- Firewalls & Network Security
- Network Automation
- Server & Virtualization
- Cloud Computing
2. Refunds and Cancellations
- Before Course Start Date
- 100% refund if you cancel before the course begins.
- During the Course
- Withdraw within the first 2 hours → 100% refund (no questions asked).
- Withdraw after 2 hours → No refund applicable.
3. Transfers and Rescheduling
- Before Course Starts
- You may switch to another batch of the same course at no extra cost.
- After Course Starts
- If you cannot continue, you can join a future batch of the same course free of charge.
4. Important Notes
- All cancellations, transfers, or reschedule requests must be made via email at info@gnts.lk.
- No refunds if you have already accessed/downloaded course materials.
- Refunds are processed within 10–15 business days.
- Refunds/rescheduling are not available for non-attendance (no-shows).
- GNTS may revise this policy at any time. The policy in effect at the time of your registration will apply.
5. Cancellations by GNTS
- GNTS may cancel or reschedule a course due to:
- Low registrations
- Trainer unavailability
- Other unforeseen circumstances
- In such cases:
- You may choose a full refund OR
- Transfer to a future batch at no additional cost
GNTS is not responsible for indirect or consequential damages arising from course cancellations.
